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Faq

Your Local Florist

Flower Delivery in London and UK Flowers for all ocassions

Frequently Asked Questions

If you cannot find the answer to your question in one of these sections please contact us at:

Phone: 0794 0705107

E-mail: info@ajflowers.co.uk

 

ORDERS

  1. How do I order flowers on the AJ Flowers website?

Browse our products on the website, click the “Buy” button buy any product that you are interested in. This will take you into our checkout area. Follow the steps of the checkout to let us know where and to whom the product is going to.  Then make a payment  using PayPal account.

  1. Can I order by telephone or email?

Yes you can order by telephone. Please call us on 0794 0705107.

Also you can email us at info@ajflowers.co.uk

  1. How will I know that my order been successful?

You will receive an email containing your order number and confirming the order details.

  1. I’m not in the UK. Can I order flowers to send to someone in the UK?

Yes you can order flowers to someone. Just write the correct address.

  1. Can I include a message?

Yes, all orders include a personal message and this can be entered at the checkout. Your message will be written by hand on card.

  1. Where will the message be located?

The message will be included in the box with your flowers.

  1. How do I cancel or amend my order?

Please contact us as soon as possible via email or telephone if you wish to cancel or amend an order.  Please note cancellation can only be accepted if received 48 hours before the requested delivery date.

 

PAYMENT

  1. Can I pay with cash or a cheque?

Sorry but No. We are online business. You will need a PayPal account to pay on the website only.

 

DELIVERY

  1. How are the flowers packaged?

All products are wrapped in clear cellophane and placed in hydration box.

  1. Do you offer same day delivery?

Unfortunately at this time we do not offer same day delivery.

  1. What are delivery charges?

Delivery charges (where applicable) are set out on the product and ordering pages of our website.

  1. Does AJ Flowers deliver flowers on a Sunday?

Deliveries are generally available on Saturday. Deliveries will not normally be made on Sundays (exception of Mother’s Day, Valentine’s Day). Please call us on 0794 0705107 if you require a special delivery at this times to see whether it is possible for us to arrange this delivery request.